Shipping policy

Order Processing

Every order placed on our store is prepared with care before it leaves our facility. Once your payment has been successfully confirmed, our team begins preparing your items for shipment. Orders are typically processed and handed off to our shipping carrier within 1-2 business days. Please note that orders placed on weekends or public holidays are processed on the next available business day.

Estimated Delivery Time

After your order has shipped, you can expect it to arrive within approximately 2-4 business days. This estimate reflects transit time only and begins once your parcel has left our facility — it does not include the handling time described above. While we work with reliable carriers to meet this timeframe, please keep in mind that actual delivery times may occasionally vary due to factors outside of our control, such as carrier delays or local conditions.

Where We Ship

We currently offer shipping to customers located in the United States and the United Kingdom. If your shipping address falls outside of these regions, we are unfortunately unable to fulfill your order at this time. We are always working to expand our shipping coverage, so please check back for updates.

Shipping Costs

Shipping costs are calculated automatically based on your order and delivery address, and the exact amount will always be clearly displayed at checkout before you confirm your purchase — so you'll never be surprised by unexpected charges. We're pleased to offer Free Shipping on qualifying orders, with the applicable threshold shown at checkout.

Accepted Payment Methods

To help ensure your order is processed and shipped as quickly as possible, we accept a wide range of secure payment methods, including Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Google Pay, and Apple Pay. Your order will move into our handling queue as soon as payment has been successfully authorized.

Order Tracking

Once your order has shipped, we'll automatically send you a confirmation email containing a tracking link. You can use this link at any time to follow your parcel's journey and get an up-to-date view of its expected arrival.

Delays, Lost, or Damaged Parcels

While we do our best to ensure every order arrives safely and on time, issues can occasionally occur during transit. If your parcel arrives damaged, appears to be lost, or has not reached you within the timeframe stated above, please contact us as soon as possible so we can look into it and make things right. You can reach our support team at contact@paracasa.store, and we'll work with you to resolve the issue promptly.