Refund policy

Overview

We want you to be completely satisfied with your purchase. This policy explains how returns, exchanges, and refunds work, what to expect at each step, and how to reach us if you have any questions.

Return Window

You may return your order within 30 days of delivery, for any reason — no explanation needed. To be eligible for a return, please make sure to start the process within this window.

Eligibility & Conditions

To qualify for a return, your item(s) must meet the following conditions:

  • The goods must be complete and returned in their original packaging.
  • All original labels and protective films must remain attached and undamaged.
  • Hygiene items and other sealed products cannot be returned once the seal has been opened.

Items that do not meet these conditions may not be eligible for a refund or exchange.

How to Start a Return

Starting a return is simple and only takes a few steps:

  1. Email us at contact@paracasa.store with your order number and the item(s) you'd like to return.
  2. We will send you a return label within one business day.
  3. Repack the goods securely, ideally in their original packaging, and attach the label to the parcel.
  4. Drop the parcel off at your local postal office.

Please wait to receive your return label before sending anything back, so that your return can be tracked and processed correctly.

Return Shipping Costs

We cover the cost of return shipping, so you will not be charged for sending an eligible item back to us.

Exchanges

If you'd prefer a different size, color, or item rather than a refund, we're happy to arrange an exchange instead. Just let us know your preference when you contact us to start your return, and we'll take care of the rest. Exchanged items are shipped using our standard handling time of 1-2 business days, with delivery typically taking 2-4 business days, the same as a new order.

Refunds

Once we receive and inspect your returned item(s), we will process your refund within 5 business days. Refunds are issued to your original payment method — Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Google Pay, or Apple Pay, depending on how you paid — and are calculated in USD. Please note that, depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

Damaged, Defective, or Warranty Items

If your item arrives damaged or defective, please contact us as soon as possible so we can make it right. Eligible items are also covered by a 2-year warranty. If you believe an item is covered under warranty, reach out with your order number and a description of the issue, and we will advise on the best solution.

Shipping Regions Covered by This Policy

We currently ship to, and accept returns from, the United States and the United Kingdom. If you have questions about a return from outside these regions, please contact us before sending anything back.

Questions?

If you have any questions about your return, exchange, or refund, we're here to help. Reach us by email at contact@paracasa.store or by phone at +12292638103.